Politics of Europcar Panamá

Cancellation of reservations and No Show

  • Reservations with Online payment are not refundable, however, the client may use your reservation at a later date than originally reserved (12 months of validity), provided that the change is made through the customer service center with less 48 hours before the originally reserved date. Any modification on the dates, destinations or category could generate additional costs depending on the current fare of the destination requested in the new reservation period for the rental of the car.

  • Reservations with Online payment are not refundable if the client does not show up to pick up the rental car (No show).

  • Reservations with Online payment do not apply refunds for delivering the car in advance.

  • The reservations do not apply refunds if the client does not present any of the requirements mentioned in the policies and conditions of car rental.

Rental policies and conditions

  • At Europcar Panamá you must present a valid credit card at the time of signing the contract for the deposit corresponding to the car rental franchise (10% of the value of the car, this amount may vary according to the insurance / coverage contracted and your card will be blocked with this amount). The credit card must have an issue date of more than one year. At the end of the contract the amount blocked is released immediately and may take up to 48 hours to be reflected.

  • At the end of the rental, the payment method can be in cash or credit card (American Express, Visa or MasterCard).

  • It will be the client's responsibility to present a valid Driver's License / License. In case of having expired, an additional amount will be charged in the rental office.

  • It will be the client's responsibility to present an identification either identity card or passport.

  • The drivers of the car must have a minimum age of 18 years.

  • Keep in mind that, although the minimum age is 18, all drivers under 25 are considered new drivers and have an additional charge of $12.99 USD plus tax per day.

  • The rate published on this website already includes unlimited mileage..

  • The photographs published on this website on brands and models are for illustrative purposes only. The characteristics may vary a bit. Please note that Europcar confirms the category (ACRISS) reserved and not the model.

  • In case the vehicle is not found reserved at the time of making the contract will be assigned another car of the same category; in case another car of the same category is not available, a car of the superior category will be offered at no cost.

  • In the event of an accident, the customer will be responsible for reporting the incident immediately to the rental office or assistance phones and duly sign the accident report at the end of the rental, otherwise the coverage will be invalid and the corresponding amount will be charged valued of the damage directly to the client.

  • In case the client does not respect the clauses of the lease that he signed in the office where the car was delivered, the coverage or insurance sold will be null.

  • The units must be returned under normal conditions at the end of the lease.

  • Any missing gasoline and damages will be charged in addition to the rent.

  • This guide is subject to change without notice.

Security and privacy policy

Personal data collected by Europcar Panamá

The personal data that Europcar Panamá can collect include (I) Names, surnames, addresses, telephone numbers, emails, dates of birth, information on forms of payment (Credit, debit or bank cards, digital or virtual media); (II) All information that the user has provided and / or provided throughout the business relationship established; (III) Those own data and related to the services provided by Europcar Panamá in the fulfillment of its obligations, whether due to the sale of products, services and diverse in general (hereinafter and collectively referred to as the "Services"); (IV) As well as any other data that is collected from time to time for the provision of the Services; by the ministry of law, by order of competent authority, or through other sources that are permitted by law. All personal information that identifies the user, disclosed directly or through any means of contact and / or public online connection forum, may be collected and processed by Europcar.

The data collected by Europcar Panamá is in good faith and for that reason presumes that they are true, correct, complete and identify the owner who provides and / or provides, so it is the responsibility of the owner that the data that this provide Europcar Panamá comply with such characteristics and be updated as required. Similarly; Europcar Panamá reserves the right to take the actions it deems appropriate in case of false data.

For what purpose does Europcar Panamá collect personal data?

The personal data may be processed and used by Europcar Panamá and / or our subsidiaries and / or affiliates and / or third parties, national and / or foreign to carry out some or all of the activities related to the fulfillment of the obligations deriving from the commercial relationship that originate and / or derive from the provision of the Services; with the purpose of informing users of the launch or changes of new products, services, promotions and / or offers from us, conducting studies on consumer and market habits, as well as for any other activity tending to promote, maintain, improve and evaluate the Services.

Limitation of use and disclosure of information

In our notification program of promotions, offers and services through email, only Europcar Panamá has access to the information collected. This type of advertising is done through notices and promotional email messages, which will only be sent to you and to those contacts registered for such purpose, this indication may be modified at any time.

Personal data can be transferred to third parties

Europcar Panamá may transfer the personal data it has received and / or collected and / or receives and / or collects from its users to its subsidiaries and / or affiliates and / or third parties, whether national and / or foreign, and / or any competent authority that so requests to carry out the purposes described in the preceding paragraph. The transfer of the personal data of the user is limited to those acts, events and / or procedures that Europcar Panamá requires to implement in order to be able to comply with its contractual, regulatory and / or commercial obligations in the ordinary course of its operations . If the user does not express his opposition for his personal data to be transferred, it will be understood that he has given his consent for it.

Sensitive personal information

Europcar Panamá does not request sensitive personal data in any section (racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preference).

Means to exercise rights access, rectification, cancellation or opposition

Europcar Panamá has the necessary technical, material and human resources to ensure that the personal data of the user will be treated in strict accordance with the Law. At any time, the user will have the right to request Europcar Panamá to exercise the rights granted to it. confer the law, following the steps below:

Modification or deletion of record or data

You may exercise the rights of access, rectification, cancellation or opposition to the processing of your data; presenting your request in writing addressed to the area of ​​privacy and security of the information through email: [email protected]

A written notification confirming these changes will be sent to your email within a period of no more than 96 hours.

It is understood that in order for Europcar Panamá to respond correctly and in a timely manner to any of the requests referred to in this section; The request of the holder must contain at least: (I) Full name of the owner, (II) Contact number, (III) Brief description of the object of the request, and (IV) Reasons for the request. Our response to your request will be sent within the time allowed by law, to the email address of the sender of the same. The user acknowledges and accepts that one of the purposes of the processing of their personal data is to comply with their commercial obligations that they maintain and / or maintain with Europcar, so they can not cancel and / or oppose the processing of personal data they can and / or could affect and / or restrict compliance with them.

Modifications to the privacy notice

Europcar Panamá expressly reserves the right under its sole discretion to change, modify, add or remove portions of this notice at any time. In this case, Europcar Panamá will publish on the site www.europcar.com.pa the modifications that are made to the notice and will indicate in the upper part of the electronic page of said site the date of the last version of the notice. To the extent that the user does not request in the aforementioned terms; the cancellation and / or opposition of your personal data and continue accessing and / or using partially or totally the services; imply that you have accepted and consented to such changes and / or modifications.

By providing your personal information to Europcar Panamá; The user expressly acknowledges and accepts this notice, according to which he may be modified or adjusted from time to time, and gives his consent for Europcar Panamá to proceed with the processing of his personal data in the manner explained herein. If the user does not accept this notice, they may exercise the rights granted by the Law, as described above.

FLEET CAR COMPANY PANAMA, S.A. is committed to ensuring the privacy of personal information obtained through its online services.


All the data you type, including your credit card number, name, address, telephone, among others, are encrypted under a sophisticated method using state-of-the-art technology and sent to our secure server. This data can not be read in any way during its transmission. Upon receiving us that data; we store them encrypted in a database hosted on a computer inaccessible from the Internet, preserving the security of them after their transmission.

Statistically it is much safer to use a credit card on the web than in a restaurant or store. We think this is good news for anyone, however, we take all possible precautions to protect the integrity of the credit card information anyway.

When buying or contracting in our offices and virtual stores, you can completely forget about the myths that have arisen about frauds due to the insecurity of the transmission of personal data through the Internet. For your safety; Please do not send your credit card number by email, as it does not travel in an encrypted manner.


Cookies are small pieces of information that are sent by the website to the browser. They are stored on the computers' hard drives and used to determine the preferences of users who access the electronic portal (www.europcar.com.pa), as well as to track certain behaviors or activities. Cookies allow users to recognize, detect the bandwidth they have selected, identify the most important information, calculate the size of the audience and measure some traffic parameters.


When the user is on the website (www.europcar.com.pa), he will share his information with Europcar Panama, unless otherwise specified. Europcar has no obligation to keep confidential any other information that the user provides through online newsletters and chats (chats), as well as through cookies. The information can only be disseminated in special cases such as; identify, locate or take legal action against those persons who violate the terms of service of the website (www.europcar.com.pa), cause damage to, or interfere with, the rights of Europcar, its properties, those of other users of the portal or any person who could be harmed by these actions.

Europcar Panamá will not sell, give away, provide or rent confidential information to third parties. If the user does not want their data to be shared, they can dispense with a specific service or refrain from participating in certain promotions or contests.

Europcar Panamá will not share confidential information with third parties, unless express authorization of its subscribers or when by means of a judicial order is required to comply with certain procedural provisions.

Minor confidentiality

The safeguarding of children's information is extremely important for Europcar Panamá, so the data requested will be minimal to provide the services that are provided to this sector. Parents and guardians are advised to advise minors when surfing the Internet and to approve the sending of any type of personal information.

Acceptance of terms

This declaration of Confidentiality / Privacy is subject to the terms and conditions of the website www.europcar.com.pa described above, which constitutes a legal agreement between the user and Europcar.

If the user uses the services of the site www.europcar.com.pa, it means that he has read, understood and agreed to the terms set forth above. If you do not agree with them, the user should not provide any personal information, nor use the services of the site www.europcar.com.pa

Dear user, you are notified that the Privacy Notice has been modified on June 1, 2019.

La alborada Sector Sur San Pancracio ,
Lote 9-10 República de Panamá.

WhatsApp +507 838 8656
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